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Customer Success Manager

Join the Transect team!

Customer Success Manager

 

Role summary

  • As a Customer Success Manager, you will develop and nurture

    relationships with our clients, enabling their success in the competitive

    renewables development industry.

  • We are looking for a proactive and relationship-focused individual who can engage with clients as a trusted advisor.

  • Customer obsession is a must for this role as you’ll represent our

    client's and Transect’s values in every interaction.


What is the opportunity?

  • Be part of a fast-growing startup with proven product-market fit in the

    renewable energy space

  • Work with an energetic, high performing, collaborative team of
    individuals who genuinely enjoy working together

  • Earn a competitive salary with the potential to earn significantly more

    through commissions and accelerators

  • Act as the voice of the customer for a 30 person SaaS business


What you’ll bring 

  • 3+ years in SaaS in a relationship management role (Customer

    Success, Account Management, or similar).

  • You excel at growing and nurturing customer relationships and have a strong business acumen.

  • Be highly empathetic to customers, with a proven track record of long-

    term customer retention.

  • You have leveraged data and analytics to identify trends, iterate, and
    measure impact on customers.

  • You enjoy negotiations and have worked with procurement teams on
    renewals.

  • You are eager to take on new challenges and thrive in a fast-paced
    environment.

  • Possess clear and thoughtful communication skills, with strong critical
    thinking ability.

  • Bias for action and strong customer focus

  • Detail-oriented task management skills and ability to stay organized
    and prioritize across a wide variety of tasks and initiatives

  • Possess the technical competency to understand Transect’s software
    and build great relationships with customers.

  • Ability to map the entire post-sales customer journey – from kick-off to
    renewal you drive continuous usage/adoption to ensure customer
    retention.

Nice to Have Experiences

  • Work experience with utilities, energy developers, or within the energy industry

  • Strong experience with Hubspot

  • Startup experience in a Seed or Series A

What you'll do

  • Perform new client onboarding and orientation

  • Serve as the point of contact for your customers and drive them to specific business outcomes on or before their timelines

  • Become a product expert on Transect and how our platform can be used to expedite renewable development and uncover risk

  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that focuses on renewals, expansion, and advocacy

  • Influence Transect's strategy and product priorities to drive adoption and retention by being the voice of reason for the customer

  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

  • Work cross-functionally to resolve customer business issues and work toward mutual goals

  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

  • Analyze product data to identify client performance trends and insights

  • Partner and communicate effectively with cross-functional teams

 


Who we are:

  • A “values first” inclusive, team of self-starting, mission-driven

    individuals

  • Accountable, agile, and results focused as we continue to scale with speed

  • Scrappy, problem-solving big thinkers!

Interested candidates who meet the criteria above are invited to send their
resume to nathan.carter@transect.com. Only those selected for an interview
will be contacted.


Company Profile

Our mission is to balance conservation of the natural world with the needs of
the built world. Transect's software helps land developers to find, select, and assess their ideal project site.

Our deepest expertise is environmental and landscape constraints, it's our secret sauce and it underpins our differentiation. Transect's data and interface help our customers to navigate the complex matrix of regulations and permits to get their ideal plot of land with the lowest risks. Today we're focused on the renewables industry during its accelerated growth, and our solution has applications in all industries that buy and build on plots of land. Our technology combines public and proprietary datasets, industry expertise, proprietary algorithms, and site-specific context, to accurately define timeline, cost and footprint implications of permits and regulations. The permits are designed to protect endangered species, wetlands, aquifers, sensitive areas, and more, impacts of which can create years of delay and millions of dollars of mitigations cost to the businesses doing the construction. We help our customers understand how to avoid and minimize impacts to these kinds of resources, showing them that what is good for the environment is almost always also good for business. Our typical customer uses our software to consider over 100 job sites per year. Our team has over 50 years of experience managing environmental compliance and permitting underpinning our differentiation.

 

Other facts about the business

1. Founded in 2016, HQ, San Antonio and Austin, TX
2. Stage: A round funded, ~$3m ARR and 150 customers
3. Benefits:
a. Stock options
b. Thriving remote culture
c. Unlimited PTO
d. 100% Paid Employee Health Benefits